I can vouch for this too. Mine came in the mail from HD and one of the connections to the gas manifold had snapped off.
Talked to them and they said they can send a whole new gas manifold out, but it was back ordered 6-8 weeks. He put the order in and literally called a local HD to talk them into letting bring the open box in and swap, even though it was an online order with HD.
Swapped it out the next day. Less than a week later the back ordered gas manifold arrived.
That company has amazing service. You can tell their employees are enabled to help the customer.
My Weber gas grill is almost 20 years old and I've only had to replace the grates and flavorizer bars