tOfficial Night Shift Thread v59 - Now with less Reluctant Leaders

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moxie said:
So I've had this Amazon issue for awhile now... when I was FORCED to get a business account through work, it fucked up my personal one. On the log in screen, it showed my gmail account twice, plus my work email account. When I would switch between accounts, i just click one of the gmail ones and the password was autosaved, so it just logged me in. I started noticing that my shopping history wasn't showing up for shit I just bought, so it turns out I have two accounts under one email - one "verified" and one that isn't. So I call them to see if they can fix it because I want all the history/tracking in one place, under one account.

So dude has me on the phone and I have both laptops and my phone logged out and he fixes the shit (had to assign one account to a totally new email address) and we're about to hang up when he asks me if I have any other issues and I ask him about my prime membership that i switched to an annual payment vs. monthly. He tells me to go into my payment history, so I do... yahoo account on one laptop and gmail account on the other. Turns out, they've been charging me for Prime for both verified and unverified accounts. For over a year. Then, because it was above his paygrade, he starts telling me that I'll need to contact my bank to dispute the charges, blah, blah, blah. So I'm trying REALLY hard to keep Karen in check, but I feel my voice getting spicy and I think he did too, so he transferred me to a supervisor.

I'll be getting a refund of $368 :beer2:
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Amazon is the WOAT
 
moxie said:
So I've had this Amazon issue for awhile now... when I was FORCED to get a business account through work, it fucked up my personal one. On the log in screen, it showed my gmail account twice, plus my work email account. When I would switch between accounts, i just click one of the gmail ones and the password was autosaved, so it just logged me in. I started noticing that my shopping history wasn't showing up for shit I just bought, so it turns out I have two accounts under one email - one "verified" and one that isn't. So I call them to see if they can fix it because I want all the history/tracking in one place, under one account.

So dude has me on the phone and I have both laptops and my phone logged out and he fixes the shit (had to assign one account to a totally new email address) and we're about to hang up when he asks me if I have any other issues and I ask him about my prime membership that i switched to an annual payment vs. monthly. He tells me to go into my payment history, so I do... yahoo account on one laptop and gmail account on the other. Turns out, they've been charging me for Prime for both verified and unverified accounts. For over a year. Then, because it was above his paygrade, he starts telling me that I'll need to contact my bank to dispute the charges, blah, blah, blah. So I'm trying REALLY hard to keep Karen in check, but I feel my voice getting spicy and I think he did too, so he transferred me to a supervisor.

I'll be getting a refund of $368 :beer2:
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Good resolution, but you shoould have been looking more carefully at your accounts and charges to begin with.
 
moxie said:
Yeah, he was saying that the system wasn't allowing him to give the refund because it thinks I had two separate accounts and that I was getting the "benefits" of the prime membership for each one, depending on which one I got logged into. So I was like - umm... but to MY side, i have ONE account, associated with my gmail account. It's on y'alls backend that split it into two and regardless of which account I made my purchases with, you still shouldn't be charging me twice, since it's not my fault you split it up. They were actually super accommodating and knew it was their screw up, so I think that's why the supervisor was just like, "I'll just refund all of it."

Now if only I'll get the same treatment from AT&T for double charging me for another line that I never asked for because their sales associate was using loopholes to get me a free upgrade. Grrr.
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How many other accounts are you being double charged on?
 
moxie said:
Now if only I'll get the same treatment from AT&T for double charging me for another line that I never asked for because their sales associate was using loopholes to get me a free upgrade. Grrr.
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Good luck!
When I moved, what should have been very simple became a huge cluster fuck. They gave me a second line for which I never asked and didn't even know about until I got some huge bill with a number on it I didn't recognize. It eventually got worked out, but it was like pulling teeth.
 
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